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NOTE: Due to our large inventory, we have multiple warehouse holdings and therefore orders will arrive individually.

Please allow 10-25 working days to receive your item.

It may take slightly longer for countries outside the US (including US states outside the mainland). For some European countries may take up to 35 days to receive your item. Please contact us if it has been more than 35 days and you have not received your item.

Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 3-7 days.

An order confirmation email will be sent to you at the time of placing, and a further email will be provided when you order has been dispatched (remember to check your spam!)

Please allow 3-7 business days processing time. Items may be shipped in separate packages with no additional shipping charges. Cancellation of your order or any changes in your order is only allowed up to 12 hours from your order time. If it exceeds 12 hours, we are not able to cancel or change the order.

We will send tracking numbers for your packages to your email address when we receive them from our carriers.

Sometimes shipping takes longer than expected due to unforeseen circumstances or holiday periods.  We thank you for your patience in these situations.

Please note: Total Delivery Time = Processing Time + Shipping Time

SHIPPING DELAYS

Three solutions for delivery delay. (One out of three)

  • Usually it takes about 10-25 days to USA ,we do offer compensation if the shipment arrived beyond the time frame as stated on our shipping policy.
  • $5-$10 Refund or 10%-20% off coupon code for second purchase!
  • 30%-100% shipping cost compensation according to your situation!

Any other questions? Just send us an email at info@pengthingss.com